Meet the LGH's first Director of Operations | Jen Duncan

Photo courtesy of The Examiner Newspaper.

September 2022

Earlier this year the Launceston General Hospital welcomed its first Director of Operations – Jennifer Duncan.

The new position was created to help manage capacity at the hospital, with improving patient flow among the top priorities.

In her new role, Jen hopes to build on the strengths LGH has in its people and service delivery to continue to improve care.

We caught up with Jen to find out how her first few months on the job have gone.

Q: How have you settled in?

A: I have settled into the role and really enjoy the work. The leadership team at LGH have been very welcoming and supportive. The role is a great investment for the hospital and provide a leadership role on the ground to assist with decision making and communication. 

Q: What attracted you to working/living in Launceston?

A: I lived in Launceston when I was about 12 and went to East Launceston Primary School. I remember being very happy as a child living here and enjoyed the lifestyle here. My son and his wife have moved here and I saw this as an opportunity to return and contribute to the Health System and enjoy the lifestyle here. 

Q: What are your key goals for the hospital moving forward?

A: My early focus has been on patient flow and with the leadership team I have implemented the LGH Patient Flow Strategy. I would like to focus on strengthening the existing clinical and corporate governance structures and looking to future models aid care and service provision to ensure the hospital is meeting the needs of the community into the future. 

Q: When you’re not at work, what do you enjoy doing?

A: When I am not at work I enjoy spending time with my son, daughter-in-law and grandson. I have bought a little cottage and have been renovating it in the weekends. Most of all I like to head off hiking and take advantage of the beautiful environment that Tasmania has to offer.